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Card on File

Card on File Policy

To help keep billing clear and timely, our clinic requires most patients to keep a valid credit or debit card on file. Any copayments or known charges are collected at the time of the visit. A card on file allows us to securely process any remaining patient responsibility after insurance has finalized the claim, if applicable

Frequently Asked Questions

After your visit, we submit your claim to your insurance carrier. Once the claim is processed, you and our clinic receive an Explanation of Benefits (EOB) that outlines what portion, if any, is your responsibility. If there is a balance due, we will notify you before charging the card on file. Charges are not processed if your insurance determines there is no patient responsibility.

For patients without insurance, the card on file will only be used for any remaining balance not paid in full at the time of the visit.

Important Notes

  • Your payment information is stored securely and used only for charges related to services you receive at our clinic.
  • You will never be charged without notice.
  • If you have questions about a charge, our billing team is available to help.
*Exclusions : This policy does not apply to Patients experiencing a medical emergency, Patients covered by Medicare or Medi-Cal , Visits related to Occupational Medicine or Workers’ Compensation

Go to emergency room if you are experiencing any of the following

  • A severe allergic reaction, including throat swelling or trouble swallowing
  • Possible heart attack symptoms such as chest pressure, shortness of breath, or lightheadedness
  • Possible stroke warning signs including slurred or confused speech, one-sided weakness, or vision changes
  • Burns that are extensive or life-threatening
  • A serious fall, especially from a height of more than six feet
  • Intense chest pain or severe abdominal pain
  • A significant head injury, especially with fainting or loss of consciousness
  • Electrical injury or electrocution
  • Sudden confusion or changes in alertness
  • Near-drowning or submersion incidents
  • Broken bones with bone visible through the skin
  • Loss or partial loss of a limb
  • Severe choking with inability to breathe or speak